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Home Assist – The only PERS System You’ll Ever Need
AS 4607 Australian Certified

Home Assist Care@home  is a Personal Emergency Response System (PERS) that is monitored 24 hours a day, every day, for complete peace of mind.

Modular by design, Home Assist Care@home is expandable, providing the ability to add a range of wireless sensors, including fall detection, voice-activated emergency buttons, smoke and leak detection sensors and door contacts.

Home Assist includes a 40-hour backup battery and wireless connectivity using a 4G SIM connecting to our 24 hours monitoring centre, staffed by trained agents. Home Assist is ideal for Seniors, those with a medical condition or anyone that might require emergency assistance.

Home Assist Care@home  is suitable for residents living at home, in an independent living unit, retirement village or aged care facility

Pers Package

Home Assist – Scalable PERS system

Home Assist Care@home can be configured to suit your personal needs.

Our entry package includes a Portable Emergency Button that comes as either a wristband or necklace, which triggers an alarm in the event of an emergency and our 24/7 monitoring team will quickly respond. Our team of trained staff can arrange an ambulance if required.

Home Assist APP – Enabling the Family to Proactively Care for Their Loved Ones

  • Easily installed customized family care –decide what is important for you to monitor
  • Flexible rules engine – set alerts according to your parents’ habits
  • Family and caregivers monitoring app – get a clear picture of resident’s daily activities
  • Professional monitoring – highly scalable solution for home-care providers

Home Assist is powered by Care@Home™ Family brings customized care for your loved ones with an advanced interface that allows family members to keep abreast of elderly relatives who require partial or full daily monitoring. This flexible solution enables family members to adapt monitoring parameters to the needs of the resident and can be used as a self-monitored or professionally monitored service

Home Assist APP

Home Assist Essential – AS4607 Compliant

Affordable and easy to use monitored personal alarm. Home Assist Essential includes a base alarm and the choice of an emergency waterproof button with fall detection worn as a pendant or wristband.

The package includes 24/7 emergency monitoring and response, 40 Hour battery back up and a 4G SIM and DATA packing providing connectivity, even if there is no landline or NBN.

Home Assist Essential provides complete peace of mind every day.

Residents can declare an emergency by pressing the emergency button on the Control Panel or the Pendant/Wristband.

Our Pendants and Wristband feature a fall detection system that will automatically raise an alert with our monitoring team, who will assess the situation, liaise with emergency contacts, and, where necessary, call an ambulance.

The Home Assist control panel is the central communication hub for managing and communicating between the system peripherals, the Home Assist cloud, our monitoring partners, and the end-user applications.

Equipment $550 Monthly Service Fee $29

Home Assist Essential
Devices & Wearables

Home Assist Key Features.

  • Fall Detection and Duress Wearable/Pendent – up to 400 Meters
  • Duress Button on Control Panel With Two-way Voice
  • 24 Hour Medical Emergency Monitoring With Emergency Services Response
  • 4G Connectivity Included
  • 40 Hour Battery-Backup
  • Multi-language vocal reminders
  • LED indications for system status
  • Pairing button to easily add system peripherals
  • Expandable
  • Easy to Deploy

Home Assist Voice – AS4607 Compliant

Home Assist Voice includes the base unit, emergency button with fall detection pendant/wristband with the added advantage of voice activation™ emergency. With voice activation™, an emergency can be raised with voice commands. Our monitoring team will also be able to talk to the user and agree on an action plan, where mutually agreed, dispatch the emergency services.

The package includes 24/7 emergency monitoring and response.Fully expandable and upgradable.

The package includes 24/7 emergency monitoring and response, 40 Hour battery back up and a 4G SIM and DATA packing providing connectivity, even if there is no landline or NBN. Home Assist Essential provides complete peace of mind every day.

Residents can declare an emergency by pressing the emergency button on the Control Panel or the Pendant/Wristband.

Our Pendants and Wristband feature a fall detection system that will automatically raise an alert with our monitoring team, who will assess the situation, liaise with emergency contacts, and, where necessary, call an ambulance.

The Home Assist control panel is the central communication hub for managing and communicating between the system peripherals, the Home Assist cloud, our monitoring partners, and the end-user applications.

Equipment $749 Monthly Service Fee $29

Home Assist Voice
Devices and Wearables

Home Assist Key Features

  • Voice Panic Detector voice activation™, an emergency can be raised with voice commands.
  • Fall Detection and Duress Wearable/Pendent – up to 400 Meters
  • Duress Button on Control Panel With Two-way Voice
  • 24 Hour Medical Emergency Monitoring With Emergency Services Response
  • 4G Connectivity Included
  • 40 Hour Battery-Backup
  • Multi-language vocal reminders
  • LED indications for system status
  • Pairing button to easily add system peripherals
  • Expandable
  • Easy to Deploy

Home Assist Family – AS4607 Compliant

Home Assist Family includes the base unit and emergency button with a fall detection pendant/wristband. Activity sensors are placed in key areas of the home, for example, the kitchen and bathroom, in addition to the activity sensors, a door contact for the entrance door, tracking the loved ones’ daily routines.

The data from the sensors is shared with family members using the Family App

Our Pendants and Wristband feature a fall detection system that will automatically raise an alert with our monitoring team, who will assess the situation, liaise with emergency contacts, and, where necessary, call an ambulance.

The Home Assist control panel is the central communication hub for managing and communicating between the system peripherals, the Home Assist cloud, our monitoring partners,and the end-user applications.

Equipment $949 Monthly Service Fee $45

Home Assist Family
Devices and Wearables

Home Assist Key Features

  • 2 Motion and 1 Door Activity Sensor
  • Family App
  • Fall Detection and Duress Wearable – up to 400 Meters
  • Spare Standard Emergency Pendant
  • Duress Button on Control Panel With Two-way Voice
  • 24 Hour Medical Emergency Monitoring With Emergency Services Response
  • 4G Connectivity Included
  • 40 Hour Battery-Backup
  • Multi-language vocal reminders
  • LED indications for system status
  • Pairing button to easily add system peripherals
  • Expandable
  • Easy to Deploy

Home Assist Safety – AS4607 Compliant

Home Assist Safety includes the base unit and emergency button with a fall detection pendant/wristband. We’ve included a monitored smoke detector and a monitored leak detector providing an alert from fire and floods.

The package includes 24/7 emergency monitoring and response, 40 Hour battery back up and a 4G SIM and DATA packing providing connectivity, even if there is no landline or NBN.

Home Assist Safety provides complete peace of mind every day.

Residents can declare an emergency by pressing the emergency button on the Control Panel or the Pendant/Wristband.

Our Pendants and Wristband feature a fall detection system that will automatically raise an alert with our monitoring team, who will assess the situation, liaise with emergency contacts, and, where necessary, call an ambulance.

The Home Assist control panel is the central communication hub for managing and communicating between the system peripherals, the Home Assist cloud, our monitoring partners, and the end-user applications.

Equipment $899 Monthly Service Fee $45

Home Assist Safety
Devices and Wearables

Home Assist Key Features

  • Fall Detection and Duress Wearable – up to 400 Meters
  • Spare Standard Emergency Pendant
  • Monitored Smoke Detector
  • Monitored Leak Detector
  • Duress Button on Control Panel With Two-way Voice
  • 24 Hour Medical Emergency Monitoring With Emergency Services Response
  • 4G Connectivity Included
  • 40 Hour Battery-Backup
  • Multi-language vocal reminders
  • LED indications for system status
  • Pairing button to easily add system peripherals
  • Expandable
  • Easy to Deploy

Added Protection – Wearables and Optional Accessories

Home Assist Family App - How it works

Home Assist Family brings customized care for your loved ones with an advanced interface that allows family members to keep abreast of elderly relatives who require partial or full daily monitoring. This flexible solution enables family members to adapt monitoring parameters to the needs of the resident and can be used as a self-monitored or professionally monitored service

  • Easily installed customized family care –decide what is important for you to monitor
  • Flexible rules engine – set alerts according to your parents’ habits
  • Family and caregivers monitoring app – get a clear picture of resident’s daily activities
  • Professional monitoring – highly scalable solution for home-care providers

Central Communications System

The Home Asset control panel is the central communication gateway for managing and communicating between the system peripherals, the Home Assist cloud, the monitoring station, and the end-user applications. The main capability of the Home Assist control panel is the onboard EMERGENCY CALL button.

Communication channel options:

  • Ethernet
  • Cellular

Two-way audio capability for communications with the monitoring station:

  • High quality, long-range voice verification
  • Ultra-sensitive microphone

Remote management and support capabilities:

  • Automatic software upgrade
  • Programming and configuration
  • Troubleshooting

Safety functionality:

  • Onboard emergency SOS functionality

General features:

  • Multi-language vocal reminders
  • LED indications for system status
  • Pairing button to easily add system peripherals

COMMUNICATIONS

  • Maximum RF range: 1,000 m (3,280 ft.) – open air
  • Protocols: proprietary bi-directional radio protocol
  • Frequency and Modulation: FSK modulation
  • 916.5 MHz (North America and Australia)
  • Available communication channels:
  • Ethernet
  • Cellular model: 4G (HSPA+) wireless module options with quad-band (850/900/1800/ 1700/1900/2100 MHz)
  • Data security: 32-bit ID, over 4 billion combinations

POWER SUPPLY

  • Input: 90-240 VAC, 50/60 HZ external AC adapter
  • Backup double battery up to 40 hours of continuous operation: 3.7 V, 1.4 Ah, li-polymer rechargeable battery

DIMENSIONS

  • Size: (H x W x D): 153 x 153 x 72 mm – 6 x 6 x 2.9 in.
  • Weight (including battery): 560 g (1.23 lbs.)
  • Mounting: desktop

ENVIRONMENT

  • Storage ambient temperature range: -20ºC – 70ºC (-4ºF – 158ºF)
  • Operating ambient temperature range: 0ºC – 49ºC (32ºF – 120ºF)
  • Operating humidity: Up to 93%non-condensing

COMPLIANCE

  • CE, FCC, IC, UL, cUL
  • EN 50134-2, EN 50134-3, and 50134-5
  • EN50136-2:2014 Category C
  • AS4607
  • Ethernet:
  • ANSI/TIA-968-B – Terminal equipment standard
  • Cellular model:
  • AT&T and PTCRB
  • EN910-EUR – Global connection (GCF) requirements, as well as the global system for mobile communications standard EN 301 511
Home Assist Control Panel

Home Assist can monitor up to 64 separate devices. An additional portable emergency button as either a pendant or wristband is available should other members of the household wish to access the service.

  • Lightweight, portable, modern design, and attachable to various accessories such as a breakaway lanyard, or wristband
  • Useable both indoors and outdoors (within reception range)
  • With optional Active service, extends coverage away from home premises
  • Multi-function device (indoors/outdoors) providing panic button alerts
  • LED indication of alarm-in-progress and reception status
  • Alert notification sent to the HSP monitoring station via the Care@Home™ control panel for emergency situations
  • Ultra-high RF range
  • Sealed for water and dust resistance
  • Replaceable battery
  • Configurable press duration
  • Supports automatic over-the-air software (RSU) programming and configuration upgrade
Home Assist Wearable Duress with Fall Detection

This device is built of the same high-quality materials as our standard pendant and wristband; this option includes an automatic fall detection sensor. Should a fall occur, an alert is immediately generated to notify our monitoring team. Our trained staff will talk with you and dispatch an ambulance if necessary, so you are taken care of quickly.

  • Lightweight, wearable device attached to the lanyard provided

Multi-function device providing:

  • * Fall detection
  • * Panic button alert
  • * Step counting
  • Highest accuracy for real fall scenario detection, industrywide
  • Useable both indoors and outdoors (within reception range)
  • With optional Active service, extends coverage away from home premises
  • LED indication of alarm-in-progress and reception status
  • Alert notification sent to the HSP monitoring station via the Care@Home™ control panel for emergency situations
  • Replaceable battery
  • Industry-leading high RF range
  • Supports automatic over-the-air software (RSU) programming and configuration upgrade
Home Assist Wearable Duress with Fall Detection

Introducing the new jewellery version of our portable emergency button with an ornamental motif – design. Created for the sophisticated senior who wants to feel safe and secure with a fashionable style.

As with our other personal emergency buttons, this beautifully designed device also provides fall detection along with emergency-situation signalling that fully integrates with the Care@Home™platform.

Should a fall occur, an alert is immediately generated to notify our monitoring team. Our trained staff will talk with you and dispatch an ambulance if necessary, so you are taken care of quickly.

  • Lightweight, wearable device attached to the lanyard provided
  • Useable both indoors and outdoors (within reception range)
  • With optional Active service, extends coverage away from home premises
  • Multi-function device (indoors/outdoors) providing:
  • Fall detection
  • Panic button alert
  • Step counting
  • Highest accuracy for real fall scenario detection, industry-wide
  • LED indication of alarm-in-progress and reception status
  • Alert notification sent to the HSP monitoring station via the Care@Home™ control panel for emergency situations
  • Replaceable battery
  • Industry leading high RF range
  • Supports automatic over-the-air software (RSU) programming and configuration upgrade
Jewelry Pendant

Monitor inactivity with cutting edge technology. This totally wireless sensor is easy to install and provides family and friends alerts based on inactivity without the need to constantly physically check or call.

  • Sealed optics immune to external light and insects, as well as optional pet immune lens to reduce false alarms
  • Multi-zone spherical lens for exceptional detection coverage (90º horizontal, 50º vertical)
  • Extreme temperature detection
  • Spot detection option
  • Installation either by double-sided adhesive tape or with screws
Home Assist Motion Sensor

Detect falls indoors without the need for any detection device.

Complete indoor fall detection

Using an advanced fall detection algorithm with state-of-the-art technology, this wireless fall sensor does not require the resident to wear any detection device. When integrated with Care@Home™, the MDsense can detect a resident’s fall regardless of whether the room is brightly lit or completely dark. The MDsense is the perfect fall sensor for any home or retirement facility.

  • Sealed optics immune to external light and insects, as well as optional pet immune lens to reduce false alarms
  • Multi-zone spherical lens for exceptional detection coverage (90º horizontal, 50º vertical)
  • Extreme temperature detection
  • Spot detection option
  • Installation either by double-sided adhesive tape or with screws
How does MDSense work
How does MDSense work
Falls Radar

Battery-Powered Wireless Stationary Emergency Button for the Home Assist Care@home system

  • Medical alarm notification to the central monitoring station, via the Control Panel
  • Large sunken button for ease of panic alarm operation
  • Suitability for various audiences in need of 24/7 monitoring
  • Local temperature measurement
  • Fully-supervised device
  • Supports automatic over-the-air software (RSU) programming and configuration upgrade
  • Installation either by double-sided adhesive tape or with screws
fixed panic button

This wireless smart wireless response device is battery-powered and easily installed in a few minutes. Featuring Intelligent Voice Activation™ (IVA): an always-active technology that recognizes preset vocal commands which trigger specified action.

Emergencies can also be triggered by pressing the emergency call button or pulling the emergency cord.

Should an emergency, our trained monitoring staff are on hand to provide assistance, and were mutually agreed, we will send the emergency services.

  • Intelligent Voice Activation™ (IVA): an always-active technology that recognizes preset vocal commands which trigger specified actions
  • Voice extender feature allows the HSP or caregiver to communicate with the resident when a call for help is made
  • Stationary panic button and optional pull cord (detachable or fixed)
  • Extreme temperature detection
  • LED indications for emergency and system status
  • Water resistant for installation in shower or bathing areas
  • Supports automatic over-the-air software (RSU) programming and configuration upgrade
  • Installation using a desktop mount or wall mount using mounting tape or screws
  • Accessories: external pull cord trigger and desktop mount
VAD

Like all products in the range, this leak detector is battery-powered and wireless. It provides an early warning alert of floods in high-risk areas like baths, sinks and washing machines.

  • Two connected elements: a wired detector and an RF transceiver
  • Efficient power consumption to extend the operational period
  • Local temperature measurement
  • Installation with either double-sided adhesive tape or screws
Home Assist Leak Detector

Wireless smoke sensor that has been integrated for the Home Assist Care@home system

  • Photoelectric detection technology
  • Standalone operation mode
  • Local temperature measurement and the Extreme

Temperature Alert

  • Support of automatic over-the-air software programming and configuration upgrade (RSU)
  • Test/Mute button
  • Siren emits a sound of 85 dBA (from 3 m).
  • Installation with screws
  • Visual indication with tri-color LED where:
  • Red: for smoke alarm
  • Green: for power status
  • Yellow: for low battery/chamber degradation
smoke dectector

A wireless, indoor, magnetic sensor for any door or window integrated with Home Assist Care@Home system.

  • Modern, stylish, compact design
  • Intruder alert via “open door” alarm and notification
  • Local temperature measurement
  • Dual LED (Green/Red) for detector status indication
  • Two components – a magnetic sensor transceiver and a permanent magnet
  • Universal Transmitter” mode for dry contact input transfer
    • Installation with either double-sided adhesive tape or screws
Door Sensor

We’re Here to Help

If you are ready to pick your Home Assist Solution, talk to us today. Fill in the form below and our team can talk you through the process of getting Home Assist into your home, we can also make sure that you select the right package for you.

Ready to go, easy to use.

The Home Assist Care@home system can be quickly set up. All that is required is a single power outlet. The rest of the system is entirely wireless.

Your new Home Assist system will come ready configured to your specific needs. Simply plug into a suitable power outlet, pair the sensor, and you’re ready to go.

Every Home Assist pack includes a 4G SIM card providing connectivity to our 24/7 monitoring centre. Once installation is complete, our team with activate your monitoring service.

Home Assist – Peace of mind, all day, every day.

Home Assist Simple to set up